Refund policy

1. Returns

• We accept returns within 30 days of delivery.

• Items must be unused, in original packaging, and in the same condition as received.

• Personalised or custom items cannot be returned unless defective.

2. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–7 business days.

• Shipping costs are non-refundable.

3. Exchanges

• We currently offer exchanges only for defective or damaged items.

• Please contact us within 7 days of receiving your order for exchange assistance.

4. How to Return

• Contact our support team at Info@klolan.com with your order number and reason for return.

• Follow the instructions provided to send the item back safely.

5. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us immediately for a replacement or full refund.